Summary of Position:

 

Working for an innovative and dynamic, recently established, well capitalised innovative business, we have a fantastic opportunity for an experienced IT Support Engineer to join the team.

 

Working along side other members of the IT Team the IT Support Engineer will review open support tickets and work towards resolving them within the agreed SLA.

 

The IT Support engineer should be proactive in their approach, always considering the needs of the end user and above all be able to adapt to changing demands.  You will be able to diagnose technical support issues ranging from simple desktop problems through to network and server related issues.

 

This is a varied role and you will be exposed to several different technologies:

 

  • Office 365
  • Azure & Cloud technologies
  • Firewalls
  • Skype/Teams/Zoom
  • SharePoint
  • Active Directory
  • Group Policies
  • Networking
  • Hyper-V
  • VoIP
  • Windows Server 2016 Standard and Datacentre
  • Windows 10
  • MDM/MAM solutions
  • DNS, DHCP, Networking, Wireless solutions

 

You should be confident using and supporting these technologies and be able to demonstrate your experience and understanding.

 

We do not expect you to be an expert, but we are looking for someone who has the work ethic and attitude to embrace a challenge

 

Primary Responsibilities:

 

  • Resolving support tickets within the agreed SLA
  • Take ownership of issues
  • Assist in the training of technologies to end users
  • Assist in the purchasing, configuration, and deployment of IT equipment
  • Work to best IT practices
  • Look for, and suggest ways to improve the IT services offered to the business
  • When necessary work with other members of the team or third parties to deliver IT projects to the business
  • Deliver a first-class customer focused service to everyone
  • Work with the Head of IT on the continued development of the IT strategy in line with Company growth
  • Assist with, deploy, and help administer new IT policies as necessary
  • Work with third party providers to deliver additional services and support
  • Aid in the monthly management activities of the IT infrastructure

Personal Specifications:

 

Experience

  • Minimum of 2 years’ experience in a support role or similar
  • Proven experience in triaging, level 1, and level 2 support incidents
  • Understanding of ITIL processes
  • Demonstrate experience in the key technologies listed
  • Knowledge of helpdesk solutions

 

Qualities & Attitude:

  • Strong communicator, being able to communicate technically across all levels
  • Positive can-do attitude
  • Keen eye for details
  • Ability to manage own workload as well as working collaboratively with others
  • Customer focused attitude
  • Ability to work in a fast paced, evolving business
Interested?

Sign up to ilke Homes' newsletter.

  • This field is for validation purposes and should be left unchanged.