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Legal & compliance

Quality policy

Quality Policy

Our ethos at ilke Homes is to build better homes in a better way. We build desirable, affordable, energy efficient homes that people enjoy living in, right first time, in half the time.

ilke Homes will be the market leader in the design, manufacture, delivery and installation of quality homes across the UK. Everyone in our business will contribute through; a customer focus, commitment and participation, a process-based approach
and continuous improvement.

 

Customer Focus

Quality is a measure of our performance as experienced by our customers. Success in the market depends on our ability to always provide our customers with products and services that meet both their expectations and the requirements of interested parties.

To succeed, we must perform better than our competitors. This requires that we continuously listen to our customers in order to understand their needs, and promptly implement sustainable and operational improvements to meet them.

 

Commitment and participation

All ilke employees will always be customerfocused and committed to quality excellence.
This is a personal responsibility, a mind-set, which is required to achieve customer satisfaction.

Leaders shall always act as ambassadors for a customer focussed culture. Every employee is expected to actively contribute to the achievement of quality. To continuously manage this, we all need to be open to change, have a holistic view of our operations and apply a long-term perspective.

 

Process approach and continuous improvement

Quality shall be achieved by working to continuously improve our processes. Everyone shall understand how they contribute to customer satisfaction and quality improvement.

Results will be monitored against set objectives and improved upon to ensure continued
customer satisfaction. Processes shall be continuously evaluated, and actions taken to ensure they are effective and efficient. Transfer of knowledge and best practice shall be actively pursued across the business to encourage a culture where we learn from each other. A preventative and proactive approach shall always be applied.

 

Our quality policy can be downloaded here.

 

Our Certificate of Approval can be downloaded here.

 

Our BOPAS Certificate of Approval can be downloaded here.

Environmental Policy

Environmental Policy

Responsibility

In addition to compliance with all relevant legislation, regulations, and best practice, we embrace the changing role of businesses within society and accept our role of responsibility in helping to create a more sustainable environment.

From working with our supply chain to encourage upstream responsibility to procuring sustainable material as and where possible, plus identifying and effectively managing our potential significant environmental impacts, we pride ourselves on our environmentally responsible approach to business.  

 

Stakeholders

All stakeholders are actively involved in our environmental policy. We can only succeed in our vision of becoming an industry leader in achieving net-zero through a collaborative and universal approach.

Communicating our environmental aims and objectives to all stakeholder groups is a fundamental prerequisite for success. As such we undertake regular employee engagement exercises as well as publishing a monthly online Better Way bulletin to all internal stakeholders explaining our sustainable successes and direction ensuring a shared sustainability vision throughout the company.

 

Waste

As a potentially significant environmental impact, we prioritise effective waste management. Throughout ilke Homes the mentality of reduce, reuse, and recycle is strictly reinforced in accordance with the waste hierarchy. 

We work closely with key suppliers to encourage the development of their own environmental best practice as well as working with our local waste management provider to ensure all waste that can be recycled is recycled.

We also undertake monthly waste audits helping us to ensure that we are managing our waste to the highest standard and allowing us to identify where we can make changes to further maximise efficiency and minimise waste generation.

 

Progression

Our world is ever-changing, therefore our policy to protect it should also be dynamic and progressive to remain meaningful and relevant.

Through regular audits and conduct reviews, we commit to achieving continual improvements within our environmental performance, identifying and acting on opportunities to make further positive changes.

 

Dave Sheridan

Executive Chairman

2nd May 2019

Ethical Policy

Ethical Policy

Integrity and Responsibility

Integrity and responsibility are embedded in all our actions and decision making here at ilke Homes. From supply chain and internal operations to end-use design, by upholding the highest levels of integrity and responsibility we can work to ensure we create the biggest benefit for our shareholders, both within our business and throughout the wider community we serve.

 

Tolerance and Inclusion

In addition to compliance with national legislation, we work hard within ilke Homes to create a working environment where all employees feel safe, welcomed, valued and respected at all times. Failure to comply with our internal culture of tolerance and inclusion will be dealt with effectively and efficiently so as to maintain a workplace free from discrimination, bullying, and harassment.

 

Fairness and Justice

Competence and impartiality are central within our business practices as standard. We pride ourselves on our ability to deal with any grievances and disputes which arise with fairness and justice by following established policies and procedures. In addition, ilke Homes supports a ‘culture of no limits’ meaning that every employee has equal employment opportunities and progression support irrespective of social markers.

 

Health and Wellbeing

At ilke Homes we prioritise the safeguarding of the health, safety, and wellbeing of all employees and visitors. Through abiding by relevant legislation, providing adequate facilities, and encouraging staff to voice concerns over suspected dangers, we work to ensure the creation of a safe and pleasant working environment.

The health and wellbeing of the individuals within the local communities we serve are also of paramount importance to us. By manufacturing offsite, we’re able to minimise disruption to local communities and significantly reduce both air and noise pollution.

 

Dave Sheridan

Executive Chairman

2nd May 2019

Modern Slavery Act Transparency Statement

Modern Slavery Act Transparency Statement

Modern slavery and human trafficking

At ilke Homes Limited (‘ilke’) we aim to have transparent business operations and performance. We follow a high set of ethics and values and these guide our governance procedures and management decisions. We are committed to expanding our operations globally in a sustainable manner for the benefit of our customers, employees, and the wider community. We take our corporate responsibility very seriously and this forms the foundation of our strategy and business decisions.

This statement is made in accordance with section 54(1) of the Modern Slavery Act 2015 and explains the measures ilke has taken to prevent slavery and human trafficking in its business and supply chain during the last financial year ending 31 March 2020.

 

ilke’s Main Business

ilke Homes is a company that delivers precision-engineered homes. We work collaboratively with our partners to create homes to meet local requirements. More details of our business are available on our website.

Our supply chain:  We have a small, specialist, supply chain, with approved key suppliers being based in Europe. Relationships are strengthened through regular and ongoing supplier approval visits, so that any who are operating or sourcing from high risk countries, where modern forms of slavery are prevalent, can be quickly identified and audited.

 

Our Policies in relation to Slavery and Human Trafficking

ilke has a recruitment process in place which involves ensuring that pay and working conditions are appropriately managed.

ilke has maintained policies and procedures to ensure that all business is conducted in a transparent, ethical, and responsible manner, thus remaining compliant with the Modern Slavery Act 2015. ilke’s modern slavery and Human Trafficking Policy sets out ilke’s zero tolerance stance and explains ilke’s procedures to ensure modern slavery and human trafficking is not taking place in its business and supply chain, including how suspected breaches can be reported.

 

Terms and Conditions of Purchase

ilke’s terms and conditions of purchase imposes a requirement to comply with our Modern Slavery and Human Trafficking Policy.

Other existing policies such as the ones below are designed to ensure compliance to high ethical standards of behaviour throughout the organisation, fair treatment of all colleagues, and an open culture where any concerns can be raised with Management:

  • Anti- Bribery and Corruption Policy;
  • Whistleblowing Policy; and
  • Grievance Policy.

As part of the Whistleblowing Policy, ilke has introduced a confidential online reporting system to ensure an easy means of reporting any policy violations.

 

Our Due Diligence Processes

Following the publication of the Modern Slavery Act, ilke has introduced further due diligence on the supply chain as part of the approval process leading to preferred supplier status.  We continue to consider where our business and supply chain is most at risk.

We request that key suppliers provide their policies on anti-slavery and human trafficking, as well as any other policies that show they operate with clear ethical responsibility towards their workforce, and comply with legislative requirements, for example on pay, equal treatment and working conditions.

ilke does not support or knowingly deal with any business involved in slavery or human trafficking. We will not work with any company in breach of the ilke Modern Slavery and Human Trafficking policy, or identified as having slavery and human trafficking in its business or supply chains.

During 2019 we requested that our key suppliers acknowledge and agree to our Modern Slavery Policy.

 

Looking Ahead

ilke will implement mandatory training on the requirements of the Modern Slavery Act and we will provide further training as required for any other managers involved in the supply chain function to ensure they can evaluate the risks and recognise signs of modern slavery and human trafficking.

Following a review of the effectiveness of the steps we have taken this year to ensure there is no slavery or human trafficking in our supply chains we intend to continue to critically evaluate the policies we have put in place to prevent slavery and human trafficking taking place in its business and supply chain. We will report and act on any reports or notifications from staff or external authorities, including prosecutions or criminal charges, and thus ensure no forms of compulsory labour and human trafficking take place in our business and supply chain.  Throughout the next year, we shall continue to engage with our preferred suppliers to ensure compliance with our Supplier Code of Conduct.

Dave Sheridan

Executive Chairman

ilke Homes Limited

Accessibility Statement

Accessibility Statement

Introduction

ilke Homes Ltd (“we, “us”, “our”) is committed to making ilkehomes.co.uk accessible to all users, including  customers with access needs, and we’re continually working to improve it. This statement explains the accessibility features we have implemented to help you use our website.

 

Accessibility

Our long-term goal is to be able to conform to a level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0.

We’ve designed this site with accessibility in mind. Some of the general features include:

  •       the use of clear, simple language which is easy to understand;
  •       the use of common web conventions;
  •        avoiding the use of blinking or flickering elements;

Our site is built using HTML5 and displays correctly in current browsers. Using standards compliant with HTML/CSS coding means any future browsers will also display it correctly.

If you experience any difficulty in accessing ilkehomes.co.uk please don’t hesitate to contact us at insert contact details.

 

More information

Zoom

Modern browsers can magnify websites instantly, keeping the design intact but assisting legibility for visually-impaired users. This feature is supported on the following web browsers:

Microsoft Internet Explorer 7+

Mozilla Firefox 3+

Apple Safari 4+

Google Chrome 2.0+

 

Colours

Background and foreground colours have been chosen to provide a high degree of contrast to maximise visibility. We’ve checked our website’s font and background colour to ensure there are no combinations against the different colour-blindness conditions and ensured that all information is still clear.

We’ve designed all pages on our website so that all information that is conveyed with colour is also available without colour.  These colours are controlled within the cascading style sheets, which may be overridden by altering the user’s browser settings.

 

Images, videos and other non-text elements

We’ve made it possible to use our website without having to view graphics or images. All non-text elements, such as images, animations, symbols, audio, video and multimedia have text equivalents. We’ve done this by providing descriptive alt attributes for them.

 

Tabbed content

Some areas of our site now use tabbed containers to allow you to select the information you want to read and stop the page from looking overcrowded. All the available content is read out by screen readers when the page is loaded.

 

Links and navigation

We have placed page items in a logical order and made the website easy to navigate.

 

Forms

We try to ensure that any forms on our website are completed and coded correctly so that assistive technologies can read out the content in a logical and appropriate way.

 

Adobe PDF files

Some additional information is available on our website in the form of Adobe PDF files. Clicking on a link to these files will open a new browser window. We’re working to ensure that the most important documents are fully accessible.

For more information about reading these files with assistive technology, please visit www.adobe.com.  Alternatively, you can use Adobe’s online tools to convert PDF files to HTML.

 

ilke Homes Limited – Disclaimer

ilke Homes Limited takes no responsibility whatsoever for the suitability of this document and provides no warranties as to the applicability, relevance, function or use of this document, whether express, implied or statutory, including without limitation any warranties of merchantability or fitness for a particular purpose.  This document is provided for your private use only and does not constitute legal advice from qualified lawyers. We cannot guarantee that this document is correct, current or up-to-date, nor suitable for every situation. This document is a template reasonably fit for use by you as a starting point for the preparation of a website accessibility statement.  Any documents or information supplied by us are not a substitute for legal advice from a suitably qualified lawyer.

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